Analysis of How Newly-Hired Nurses are Educated to Provide Customer Service
As part of healthcare reform through the Affordable Care Act of 2010, hospitals across the United States are being held accountable for providing a positive patient experience and will lose up to 2% of their reimbursement by 2017 if they fail to reach targeted scores. The purpose of this quality imp...
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| Format: | Others |
| Language: | en |
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ScholarWorks
2016
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| Online Access: | https://scholarworks.waldenu.edu/dissertations/2162 https://scholarworks.waldenu.edu/cgi/viewcontent.cgi?article=3265&context=dissertations |