Do customers' time and effort on services affect their repurchase behaviour? Na empirical study in a Call Center Setting

Bibliographic Details
Main Author:	Marisa da Costa Fernandes
Other Authors:	Faculdade de Economia
Format:	Others
Language:	Portuguese
Published:	2019
Subjects:	Economia e gestão Economics and Business Ciências sociais::Economia e gestão Social sciences::Economics and Business
Online Access:	https://repositorio-aberto.up.pt/handle/10216/70565

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spelling	ndltd-up.pt-oai-repositorio-aberto.up.pt-10216-705652019-06-10T04:37:06Z Do customers' time and effort on services affect their repurchase behaviour? Na empirical study in a Call Center Setting Marisa da Costa Fernandes Faculdade de Economia Economia e gestão Economics and Business Ciências sociais::Economia e gestão Social sciences::Economics and Business 2019-02-05T22:42:05Z 2019-02-05T22:42:05Z 2013-11-27 2013-09-30 Dissertação sigarra:25170 https://repositorio-aberto.up.pt/handle/10216/70565 201401312 por openAccess https://creativecommons.org/licenses/by-nc/4.0/ application/pdf
collection	NDLTD
language	Portuguese
format	Others
sources	NDLTD
topic	Economia e gestão Economics and Business Ciências sociais::Economia e gestão Social sciences::Economics and Business
spellingShingle	Economia e gestão Economics and Business Ciências sociais::Economia e gestão Social sciences::Economics and Business Marisa da Costa Fernandes Do customers' time and effort on services affect their repurchase behaviour? Na empirical study in a Call Center Setting
author2	Faculdade de Economia
author_facet	Faculdade de Economia Marisa da Costa Fernandes
author	Marisa da Costa Fernandes
author_sort	Marisa da Costa Fernandes
title	Do customers' time and effort on services affect their repurchase behaviour? Na empirical study in a Call Center Setting
title_short	Do customers' time and effort on services affect their repurchase behaviour? Na empirical study in a Call Center Setting
title_full	Do customers' time and effort on services affect their repurchase behaviour? Na empirical study in a Call Center Setting
title_fullStr	Do customers' time and effort on services affect their repurchase behaviour? Na empirical study in a Call Center Setting
title_full_unstemmed	Do customers' time and effort on services affect their repurchase behaviour? Na empirical study in a Call Center Setting
title_sort	do customers' time and effort on services affect their repurchase behaviour? na empirical study in a call center setting
publishDate	2019
url	https://repositorio-aberto.up.pt/handle/10216/70565
work_keys_str_mv	AT marisadacostafernandes docustomerstimeandeffortonservicesaffecttheirrepurchasebehaviournaempiricalstudyinacallcentersetting
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Do customers' time and effort on services affect their repurchase behaviour? Na empirical study in a Call Center Setting

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