Customer Support processes analysis and improvement: designing a model for an Agile IT enterprise

Customer Support processes analysis and improvement: designing a model for an Agile IT enterprise

Bibliographic Details
Main Author:	Daniela Almeida Varandas
Other Authors:	Faculdade de Engenharia
Format:	Others
Language:	English
Published:	2021
Subjects:	Outras ciências da engenharia e tecnologias Other engineering and technologies Ciências da engenharia e tecnologias::Outras ciências da engenharia e tecnologias Engineering and technology::Other engineering and technologies
Online Access:	https://hdl.handle.net/10216/114236

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