Customer Support processes analysis and improvement: designing a model for an Agile IT enterprise

Bibliographic Details
Main Author:	Daniela Almeida Varandas
Other Authors:	Faculdade de Engenharia
Format:	Others
Language:	English
Published:	2021
Subjects:	Outras ciências da engenharia e tecnologias Other engineering and technologies Ciências da engenharia e tecnologias::Outras ciências da engenharia e tecnologias Engineering and technology::Other engineering and technologies
Online Access:	https://hdl.handle.net/10216/114236

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spelling	ndltd-up.pt-oai-repositorio-aberto.up.pt-10216-1142362021-07-21T05:29:54Z Customer Support processes analysis and improvement: designing a model for an Agile IT enterprise Daniela Almeida Varandas Faculdade de Engenharia Outras ciências da engenharia e tecnologias Other engineering and technologies Ciências da engenharia e tecnologias::Outras ciências da engenharia e tecnologias Engineering and technology::Other engineering and technologies 2021-07-19T23:27:32Z 2021-07-19T23:27:32Z 2018-07-19 2018-08-08 Dissertação sigarra:278182 https://hdl.handle.net/10216/114236 202113612 eng openAccess application/pdf
collection	NDLTD
language	English
format	Others
sources	NDLTD
topic	Outras ciências da engenharia e tecnologias Other engineering and technologies Ciências da engenharia e tecnologias::Outras ciências da engenharia e tecnologias Engineering and technology::Other engineering and technologies
spellingShingle	Outras ciências da engenharia e tecnologias Other engineering and technologies Ciências da engenharia e tecnologias::Outras ciências da engenharia e tecnologias Engineering and technology::Other engineering and technologies Daniela Almeida Varandas Customer Support processes analysis and improvement: designing a model for an Agile IT enterprise
author2	Faculdade de Engenharia
author_facet	Faculdade de Engenharia Daniela Almeida Varandas
author	Daniela Almeida Varandas
author_sort	Daniela Almeida Varandas
title	Customer Support processes analysis and improvement: designing a model for an Agile IT enterprise
title_short	Customer Support processes analysis and improvement: designing a model for an Agile IT enterprise
title_full	Customer Support processes analysis and improvement: designing a model for an Agile IT enterprise
title_fullStr	Customer Support processes analysis and improvement: designing a model for an Agile IT enterprise
title_full_unstemmed	Customer Support processes analysis and improvement: designing a model for an Agile IT enterprise
title_sort	customer support processes analysis and improvement: designing a model for an agile it enterprise
publishDate	2021
url	https://hdl.handle.net/10216/114236
work_keys_str_mv	AT danielaalmeidavarandas customersupportprocessesanalysisandimprovementdesigningamodelforanagileitenterprise
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Customer Support processes analysis and improvement: designing a model for an Agile IT enterprise

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