Employee Attitudes Toward Shoplifting

• Main Author: Railsback, Crystal
• Other Authors: Flottman, Ellen
• Format: Others
• Language: English
• Published: North Texas State University 1982
• Subjects: shoplifting; employee training; Shoplifting.
• Online Access: https://digital.library.unt.edu/ark:/67531/metadc663368/

The purpose of this study was to determine the attitudes of retail sales personnel toward shoplifting as well as toward procedures and devices designed to minimize shoplifting. The study also sought to examine employees' recall of training in regard to shoplifting and its prevention. It was concluded that most of the employees are aware of the high cost of shoplifting to retail stores. The majority of the employees do not define shoplifting in terms of the value of the merchandise taken. Uniformed guards, locked display cases and electronic article surveillance devices were ranked high in terms of effectiveness as shoplifting prevention devices. The majority of employees reported they had received training to prevent shoplifting but also indicated they desired more training in certain areas.