The Effects of Realistic Job Previews on Turnover in a Financial Services Organization

• Main Author: Goerz, Marilyn J.
• Other Authors: Johnson, Douglas A.
• Format: Others
• Language: English
• Published: North Texas State University 1987
• Subjects: Realistic Job Previews; turnover rates; Employee orientation.; Labor turnover.; Financial services industry > Employees.
• Online Access: https://digital.library.unt.edu/ark:/67531/metadc501253/

Realistic Job Previews have been shown to impact newcomers to jobs through ircreased self-selection, reduced turnover, eased adjustment, improved performance and increased job satisfaction. To address a turnover problem, Realistic Job Previews were implemented in hiring for two entry level positions in half of 539 branch offices of a large financial services organization. Subjects consisted of 122 Service Representatives and 98 Financial Representatives. Eight months after implementation, turnover rates were compared for control and experimental groups. There was no significant difference between turnover among Service Representatives. Financial Representatives in the experimental group had lower turnover rates (p < .10), with the difference increasing over time. Comparing the turnover rates between three and six months tenure resulted in a statistically significant difference (p < .05).