Police officers' adoption of information technology: A case study of the Turkish POLNET system.

• Main Author: Yalcinkaya, Ramazan
• Other Authors: O'Connor, Brian Clark
• Format: Others
• Language: English
• Published: University of North Texas 2007
• Subjects: Information technology acceptance; low enforcement; national culture; knowledge management; usability of information technology; Turkish National Police; Law enforcement > Turkey > Data processing.; Criminal investigation > Turkey > Data processing.; Police communication systems > Turkey.; Information storage and retrieval systems > Criminal investigation > Turkey.
• Online Access: https://digital.library.unt.edu/ark:/67531/metadc3900/

One of the important branches of government and vital to the community, police agencies are organizations that have high usage rates of information technology systems since they are in the intelligence sector and thus have information incentives. Not only can information technologies develop intra- and inter-relationships of law enforcement agencies, but they also improve the efficiency and effectiveness of the police officers and agencies without adding additional costs. Thus, identifying the factors that influence the police officers' adoption of information technology can help predict and determine how information technology will contribute to the social organization of policing in terms of effectiveness and efficiency gains. A research framework was developed by integrating three different models, theory of planned behavior (TPB), technology acceptance theory (TAM), and diffusion of innovation theory (DOI) while adding two other factors, facility and voluntariness, to better determine the factors affecting the implementation and adoption of the POLNET software system used by the Turkish National Police (TNP). The integrated model used in this study covers not only basic technology acceptance factors, but also the factors related to policing. It also attempts to account for the factors of cultural differences by considering the important aspects of Turkish culture. A cross sectional survey was conducted among TNP officers using the POLNET system. The LISREL 8.5® analysis for the hypothesized model resulted in a good model fit; 13 of the 15 hypotheses were supported.