Information System Quality: An Examination of Service-Based Models and Alternatives
Service quality as a component of overall Information Systems quality is examined. Three related studies test the SERVQUAL and related instruments (SERVPERF and Importance-weighted SERVPERF) using Information System users. SERVPERF outperformed SERVQUAL in all three studies.
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| Format: | Others |
| Language: | English |
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University of North Texas
1997
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| Online Access: | https://digital.library.unt.edu/ark:/67531/metadc277952/ |