Information System Quality: An Examination of Service-Based Models and Alternatives

Service quality as a component of overall Information Systems quality is examined. Three related studies test the SERVQUAL and related instruments (SERVPERF and Importance-weighted SERVPERF) using Information System users. SERVPERF outperformed SERVQUAL in all three studies.

Bibliographic Details
Main Author:	Maples, Glenn (Glenn Edward)
Other Authors:	Guynes, C. Stephen (Carl Stephen)
Format:	Others
Language:	English
Published:	University of North Texas 1997
Subjects:	Business > Data processing > Evaluation. Information storage and retrieval systems > Business > Evaluation. service quality information systems quality
Online Access:	https://digital.library.unt.edu/ark:/67531/metadc277952/

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spelling	ndltd-unt.edu-info-ark-67531-metadc2779522020-07-15T07:09:31Z Information System Quality: An Examination of Service-Based Models and Alternatives Maples, Glenn (Glenn Edward) Business -- Data processing -- Evaluation. Information storage and retrieval systems -- Business -- Evaluation. service quality information systems quality Service quality as a component of overall Information Systems quality is examined. Three related studies test the SERVQUAL and related instruments (SERVPERF and Importance-weighted SERVPERF) using Information System users. SERVPERF outperformed SERVQUAL in all three studies. University of North Texas Guynes, C. Stephen (Carl Stephen) Prybutok, Victor Ronald, 1952- Stafford, Marla R. 1997-08 Thesis or Dissertation viii, 197 leaves: ill. Text call-no: 379 N81d no.4533 local-cont-no: 1002659331-maples untcat: b2054503 https://digital.library.unt.edu/ark:/67531/metadc277952/ ark: ark:/67531/metadc277952 English Public Copyright Copyright is held by the author, unless otherwise noted. All rights reserved. Maples, Glenn (Glenn Edward)
collection	NDLTD
language	English
format	Others
sources	NDLTD
topic	Business -- Data processing -- Evaluation. Information storage and retrieval systems -- Business -- Evaluation. service quality information systems quality
spellingShingle	Business -- Data processing -- Evaluation. Information storage and retrieval systems -- Business -- Evaluation. service quality information systems quality Maples, Glenn (Glenn Edward) Information System Quality: An Examination of Service-Based Models and Alternatives
description	Service quality as a component of overall Information Systems quality is examined. Three related studies test the SERVQUAL and related instruments (SERVPERF and Importance-weighted SERVPERF) using Information System users. SERVPERF outperformed SERVQUAL in all three studies.
author2	Guynes, C. Stephen (Carl Stephen)
author_facet	Guynes, C. Stephen (Carl Stephen) Maples, Glenn (Glenn Edward)
author	Maples, Glenn (Glenn Edward)
author_sort	Maples, Glenn (Glenn Edward)
title	Information System Quality: An Examination of Service-Based Models and Alternatives
title_short	Information System Quality: An Examination of Service-Based Models and Alternatives
title_full	Information System Quality: An Examination of Service-Based Models and Alternatives
title_fullStr	Information System Quality: An Examination of Service-Based Models and Alternatives
title_full_unstemmed	Information System Quality: An Examination of Service-Based Models and Alternatives
title_sort	information system quality: an examination of service-based models and alternatives
publisher	University of North Texas
publishDate	1997
url	https://digital.library.unt.edu/ark:/67531/metadc277952/
work_keys_str_mv	AT maplesglennglennedward informationsystemqualityanexaminationofservicebasedmodelsandalternatives
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Information System Quality: An Examination of Service-Based Models and Alternatives

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