Effects of Goal Setting, E-mail Feedback and Graphic Feedback on the Productivity of Public School Attendance Clerks

• Main Author: Rexroat, Robin D.
• Other Authors: Ellis, Janet
• Format: Others
• Language: English
• Published: University of North Texas 2000
• Subjects: Goal setting in personnel management.; Feedback (Psychology); Performance.; goal setting; feedback; job performance
• Online Access: https://digital.library.unt.edu/ark:/67531/metadc2609/

A package intervention, consisting of daily-adjusted goal setting, e-mail feedback, and graphic feedback, was used in a public school attendance office to increase the efficiency with which 3 attendance clerks documented student attendance. During the intervention phase, the attendance secretary set a daily goal for each attendance clerk. This goal was a percentage of student absences to be coded and entered in the school computer program. After establishing a daily goal, the attendance secretary provided daily feedback, in the form of a written e-mail response and graphed feedback to each clerk. If the subjects had attained their daily goal, the attendance secretary also delivered a praise statement along with the e-mail feedback. Results indicated that the intervention package was ineffective in producing change in the attendance clerks' absence coding behavior.