"To Call or Not to Call?" The Impact of Supervisor Training on Call Center Employee Attitudes and Well-Being
Call center customer service occupations represent a growing proportion of the U.S. economy in the digital age. These roles are characterized by low control, high levels of emotional labor, and burnout. Turnover rates in call centers are often twice as high as in other industries. To combat these ch...
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| Format: | Others |
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PDXScholar
2019
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| Online Access: | https://pdxscholar.library.pdx.edu/open_access_etds/5242 https://pdxscholar.library.pdx.edu/cgi/viewcontent.cgi?article=6314&context=open_access_etds |