Exploring Communicative Aspects of Client Satisfaction, Loyalty, and Retention in a Private, Non-profit Organization: A Qualitative, Interview-Based Study of Catholic Charities
This thesis focuses on Catholic Charities (Hereafter CC), a non-profit agency that provides pregnancy and adoption support to families in times of crisis. Research and agency data reflect a positive association between the amount of time clients engage in services and the resolution of crises. Both...
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| Format: | Others |
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PDXScholar
2014
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| Online Access: | https://pdxscholar.library.pdx.edu/open_access_etds/1695 https://pdxscholar.library.pdx.edu/cgi/viewcontent.cgi?article=2694&context=open_access_etds |