Built to serve : an integrated structure for leading in organizational change
Changes in the global marketplace have led to an increased emphasis on high quality customer service. Highly committed and satisfied employees are integral to developing a loyal and consistent customer base. Principles of organizational communication and trust, the learning and teaching organization...
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| Format: | Others |
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Scholarly Commons
2001
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| Online Access: | https://scholarlycommons.pacific.edu/uop_etds/555 https://scholarlycommons.pacific.edu/cgi/viewcontent.cgi?article=1554&context=uop_etds |