The formation and management of a software outsourcing partnership:a case study

• Main Author: Kinnula, M. (Marianne)
• Format: Doctoral Thesis
• Language: English
• Published: University of Oulu 2006
• Subjects: R&D; business process; life cycle; outsourcing; partnering; relationship; software business
• Online Access: http://urn.fi/urn:isbn:9514279832; http://nbn-resolving.de/urn:isbn:9514279832

Abstract Research on interorganisational relationships is highly fragmented. It can be found in, for example, sociology, economics, anthropology, psychology, marketing, organisational behaviour, strategic management, and entrepreneurship. It is unsurprising that the terminology and units of analysis vary notably, as does the theoretical basis of the research. The forms of interorganisational relationships researched also vary, including among others networking, outsourcing, strategic alliances, joint ventures, and partnering. The focus of this research is on outsourcing partnerships – what is the process involved in the formation and management of a software research and development (R&D) outsourcing partnership and what are the factors that affect the successful outcome of the said relationship. Understanding of how the relationship works, how it grows and develops is crucial for getting the best out of the collaboration and for avoiding possible difficulties. Outsourcing and partnering have been researched from many different viewpoints, depending on the domain. Some common topics of interest can still be found and they are presented in this study. However, a complete picture of an outsourcing partnership life cycle cannot be found in the literature. Because of that a synthesis outsourcing partnership life cycle model has been created based on the models found in other studies. In the second part of the study, empirical data from a software R&D outsourcing partnership case is analysed based on the synthesis model, and a new, improved model is created. The new model gives a more in-depth insight into the formation and management of an outsourcing partnership. Also, the success factors collected from the case are compared to the ones found in the literature. Even though the model is created and presented mainly from the customer company viewpoint, it has been affected by the partner company viewpoint as well, as the case data was collected from both companies.