| Summary: | The aim of the diploma thesis "Satisfaction of patients and personnel with a volunteer programme in the hospital of Teplice" is to monitor the situation of programme "Volunteers in hospitals" in the hospital of Teplice and to ascertain how the programme is successful and its weaknesses and strengths . This work can be relevant not only for coordinators of volunteers in Teplice hospital but also for the hospital administration, because it monitors to what extent the programme is contributing ,how the programme is being developed and how it helps with decision making about its further development. The first part of the thesis is theoretical. It consists of chapters which deal with an historical evolution of volunteering in hospitals not only in the Czech Republic but also abroad, legislation aiming at this phenomenon, the description of the personality of a volunteer and other staff working in volunteering. The practical part deals with research methods, the selection of the sample of respondents and the analysis of data gained from respondents during the research. Respondents of the research are personnel and patients of Teplice hospital, which runs a department specialising in volunteering. The third part of the graduate thesis is based on the results of a quantitative research with the respondents...
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