Mystery shopping jako nástroj hodnocení pracovního výkonu
This diploma thesis deals with employee performance evaluation, especially in the field of direct retail and service providers. There are briefly mentioned particular evaluation methods in the theoretical part. Attention is focused on the mystery shopping method and its specificity from the psycholo...
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| Format: | Dissertation |
| Language: | Czech |
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2006
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| Online Access: | http://www.nusl.cz/ntk/nusl-269849 |