Developing world-class customer service at Navy field contracting activities : an assessment of the FISC San Diego Regional Contracts Department.
Approved for public release; distribution is unlimited === This thesis assesses the customer service ability of the FISC San Diego Regional Contracts Department Utilizing both archival research and interviews, a service quality benchmark is determined and then applied to HSC san Diego Regional Contr...
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| Language: | en_US |
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Monterey, California. Naval Postgraduate School
2013
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| Online Access: | http://hdl.handle.net/10945/26465 |