Development of an instrument for measuring and analyzing client satisfaction for Navy Regional Data Automation Centers
Client satisfaction was considered to be a critical indicator of the effectiveness of the services provided by the Navy Regional Data Automation Centers (NARDACs). The purpose of this thesis was to develop the means to measure this indicator. Interviews of twenty-eight middle management clients serv...
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| Language: | en_US |
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Monterey, California. Naval Postgraduate School
2012
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| Online Access: | http://hdl.handle.net/10945/23173 |