Cultivating innovation to ignite organizational transformation

Approved for public release; distribution is unlimited === Having graduated from the Naval Postgraduate School (NPS) in 1998, I found myself reassigned there two years later only to watch the same frustrating cycle of inefficiency and ineffectiveness. Classes were still being manually scheduled us...

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Main Author: Yu, Warren
Other Authors: Frew, Barry
Format: Others
Published: Monterey, California. Naval Postgraduate School 2012
Subjects:
Online Access:http://hdl.handle.net/10945/1679
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spelling ndltd-nps.edu-oai-calhoun.nps.edu-10945-16792017-05-24T16:07:16Z Cultivating innovation to ignite organizational transformation Yu, Warren Frew, Barry Courtney, Dale Naval Postgraduate School Information Sciences Organizational change United States Web sites Design Technology Management Approved for public release; distribution is unlimited Having graduated from the Naval Postgraduate School (NPS) in 1998, I found myself reassigned there two years later only to watch the same frustrating cycle of inefficiency and ineffectiveness. Classes were still being manually scheduled using 3x5 cards, the results transferred into a 1970’s mainframe for printout on 15 inch-wide computer paper, and then distributed by hand. Incoming US and international families from any of 50 countries found it difficult to locate timely orientation information. Students, faculty and staff did not have a convenient, consistent method of finding people, places or things on campus. The school’s intranet was littered with outdated, irrelevant information. And the crews of 300 warships, positioned worldwide, were hungry for 24/7 distance learning programs. Bureaucracy, fiscal pressure, excruciating oversight, and declining enrollment stifled the school’s prospects. A group of us in the technology department launched the school’s first Web Operations Group and I modeled NPS’s new website after Monterey’s weekly open-air farmer’s market. I harvested three conclusions: 1) Like the fresh produce sold every Tuesday afternoon, no one wants information that is beyond a week old; 2) The marketplace provides a secure, convenient, consistent forum in which to transact business as well as ideas; 3) The stalls with better marketing and more relevant produce or services garnered more business. I started attending NPS bi-weekly leadership meetings and asking lots of questions. With no budget, I taught myself how to use web-authoring tools, studied the government Web edicts, and leveraged my server privileges to help stakeholders communicate ideas, collaborate on research projects and partner with NPS. After collecting survey data, I pitched the final concept to school leadership, crafted the new website over Christmas break, and went live six weeks later. As a result some report processing was reduced from two days to two minutes, information resources were doubled, data clutter was reduced by 96%. The redesigned website now loaded in a third of the time and a simple, ubiquitous search tool helped people locate campus resources instantly. Lieutenant Commander, United States Navy 2012-03-14T17:32:40Z 2012-03-14T17:32:40Z 2004-03 Thesis http://hdl.handle.net/10945/1679 This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States. xii, 81 p. ; application/pdf Monterey, California. Naval Postgraduate School
collection NDLTD
format Others
sources NDLTD
topic Organizational change
United States
Web sites
Design
Technology
Management
spellingShingle Organizational change
United States
Web sites
Design
Technology
Management
Yu, Warren
Cultivating innovation to ignite organizational transformation
description Approved for public release; distribution is unlimited === Having graduated from the Naval Postgraduate School (NPS) in 1998, I found myself reassigned there two years later only to watch the same frustrating cycle of inefficiency and ineffectiveness. Classes were still being manually scheduled using 3x5 cards, the results transferred into a 1970’s mainframe for printout on 15 inch-wide computer paper, and then distributed by hand. Incoming US and international families from any of 50 countries found it difficult to locate timely orientation information. Students, faculty and staff did not have a convenient, consistent method of finding people, places or things on campus. The school’s intranet was littered with outdated, irrelevant information. And the crews of 300 warships, positioned worldwide, were hungry for 24/7 distance learning programs. Bureaucracy, fiscal pressure, excruciating oversight, and declining enrollment stifled the school’s prospects. A group of us in the technology department launched the school’s first Web Operations Group and I modeled NPS’s new website after Monterey’s weekly open-air farmer’s market. I harvested three conclusions: 1) Like the fresh produce sold every Tuesday afternoon, no one wants information that is beyond a week old; 2) The marketplace provides a secure, convenient, consistent forum in which to transact business as well as ideas; 3) The stalls with better marketing and more relevant produce or services garnered more business. I started attending NPS bi-weekly leadership meetings and asking lots of questions. With no budget, I taught myself how to use web-authoring tools, studied the government Web edicts, and leveraged my server privileges to help stakeholders communicate ideas, collaborate on research projects and partner with NPS. After collecting survey data, I pitched the final concept to school leadership, crafted the new website over Christmas break, and went live six weeks later. As a result some report processing was reduced from two days to two minutes, information resources were doubled, data clutter was reduced by 96%. The redesigned website now loaded in a third of the time and a simple, ubiquitous search tool helped people locate campus resources instantly. === Lieutenant Commander, United States Navy
author2 Frew, Barry
author_facet Frew, Barry
Yu, Warren
author Yu, Warren
author_sort Yu, Warren
title Cultivating innovation to ignite organizational transformation
title_short Cultivating innovation to ignite organizational transformation
title_full Cultivating innovation to ignite organizational transformation
title_fullStr Cultivating innovation to ignite organizational transformation
title_full_unstemmed Cultivating innovation to ignite organizational transformation
title_sort cultivating innovation to ignite organizational transformation
publisher Monterey, California. Naval Postgraduate School
publishDate 2012
url http://hdl.handle.net/10945/1679
work_keys_str_mv AT yuwarren cultivatinginnovationtoigniteorganizationaltransformation
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