An Investigation of a Knowledge Management Solution for Reference Services
Existing historical and empirical literature indicate that reference librarians provide inaccurate answers 45% of the time. Many reasons have been offered for this ineffective service, including the overwhelming number of available resources making it difficult for any individual librarian to accura...
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NSUWorks
2008
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| Online Access: | http://nsuworks.nova.edu/gscis_etd/787 |