The association of total quality management and financial performance in selected South African information technology organisations.
Abstract This study evaluates Total Quality Management (TQM) implementation and its association with financial performance in ten South African Information Technology (IT) organisations listed on the JSE. It uses a cross-sectional survey that uses questionnaires and interviews to obtain data on...
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| Format: | Others |
| Language: | en |
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2008
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| Online Access: | http://hdl.handle.net/10539/4934 |