The impact of self-service technologies on perceptions of customer service quality in a Business School in South Africa
A research report submitted to the Faculty of Commerce, Law and Management, University of the Witwatersrand, in partial fulfilment of the requirements for the degree of Master of Management in the field of Strategic Marketing, Johannesburg 2019 === There is increased usage of self-service technology...
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| Format: | Others |
| Language: | en |
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2019
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| Online Access: | Dube, Lawrence Thulani, (2019) The impact of self-service technologies on perceptions of customer service quality in a business school in South Africa, University of the Witwatersrand, Johannesburg, https://hdl.handle.net/10539/28574 https://hdl.handle.net/10539/28574 |