The impact of self-service technologies on perceptions of customer service quality in a Business School in South Africa

The impact of self-service technologies on perceptions of customer service quality in a Business School in South Africa

A research report submitted to the Faculty of Commerce, Law and Management, University of the Witwatersrand, in partial fulfilment of the requirements for the degree of Master of Management in the field of Strategic Marketing, Johannesburg 2019 === There is increased usage of self-service technology...

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Bibliographic Details
Main Author: Dube, Lawrence Thulani
Format: Others
Language:en
Published: 2019
Subjects:
Consumers' preferences > South Africa
End-user computing
Consumer behavior
Online Access:Dube, Lawrence Thulani, (2019) The impact of self-service technologies on perceptions of customer service quality in a business school in South Africa, University of the Witwatersrand, Johannesburg, https://hdl.handle.net/10539/28574
https://hdl.handle.net/10539/28574

Internet

Dube, Lawrence Thulani, (2019) The impact of self-service technologies on perceptions of customer service quality in a business school in South Africa, University of the Witwatersrand, Johannesburg, https://hdl.handle.net/10539/28574
https://hdl.handle.net/10539/28574

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