Indigenisation of social service delivery in the Pretoria-Witwatersrand-Vereeniging region

• Main Author: Taback, Rayna
• Format: Others
• Language: en
• Published: 2019
• Subjects: Social service > South Africa.
• Online Access: https://hdl.handle.net/10539/26647

Dissertation submitted to the Faculty of Arts, University of the Witwatersrand, Johannesburg in fulfilment of the requirements for the degree of Master of Arts in Social Work. === This study aimed at analyzing the social service programmes of 30 randomly selected 'progressive organisations' in terms of: 1. the nature of services offered 2. their rationale for service delivery 3. the goals of service delivery 4. the values and principles underlying service delivery 5. the strategies and methods used for service delivery 6. the outcome of services as perceived by the progressive organisations. on the basis of the information gathered, it was intended that this study would contribute towards an evolving understanding of the indigenisation process ocourring in social service delivery in South Africa. A qualitative-descriptive research design was used. A total of 103 organisations which met the requirements of a 'progressive organisation' with a 'social service programme' Were identified in the PWV area. From this universe, a 26% sample of 27 organisations was randomly drawn. An administered schedule was utilised in order to gather data from the respondents. Data was prooessed according to the SAS (Statistical Analysis of the Social sciences) programme. It was found that a move towards indigenisation has begun to emerge. This model of welfare has been in direct contrast to the traditional formal welfare system in South Africa Which historically was based on the ideology of apartheid. The major conclusions arising out of this study were that the progressive social service organisations under study were contributing towards the development of authentic social service delivery by: Incorporating social services into their programmes in order to meet the unmet social welfare needs of people, These unmet needs arose as a direct result of an inadequate formal welfare system in South Africa. Playing a major role in fulfilling peoples' unmet soclial welfare needs by offering services which welte traditionally not offered by most welfare organisations in South Africa. Incorporating new methodologies in to their service delivery as part of their commitment to make their services accessible and accountable to consumers. Being acutely conscious of the duality of their political and service objectives and delliberately striving to promote both. This combination of political and service objectives was carried out by including social development principles into service delivery. A general theme encapsulates the recommendations of this study. This refers to incorporating the experiences of the progressive social service movement into: social policy making education and training of social workers and, into furthering the process of authentication and indigenisation of social welfare in South Africa. It is further recommended that the indigenisation experiences of other countries should be studied in order to provide 'useful insights in the planning of a more appropriate model of social welfare in South Africa. === Andrew Chakane 2019