| Summary: | Dissertation submitted to the Faculty of Arts, University of
the Witwatersrand, Johannesburg in fulfilment of the requirements
for the degree of Master of Arts in Social Work. === This study aimed at analyzing the social service programmes of
30 randomly selected 'progressive organisations' in terms of:
1. the nature of services offered
2. their rationale for service delivery
3. the goals of service delivery
4. the values and principles underlying service delivery
5. the strategies and methods used for service delivery
6. the outcome of services as perceived by the progressive
organisations.
on the basis of the information gathered, it was intended that
this study would contribute towards an evolving understanding of
the indigenisation process ocourring in social service delivery
in South Africa.
A qualitative-descriptive research design was used. A total of
103 organisations which met the requirements of a 'progressive
organisation' with a 'social service programme' Were identified
in the PWV area. From this universe, a 26% sample of 27
organisations was randomly drawn.
An administered schedule was utilised in order to gather data
from the respondents. Data was prooessed according to the SAS
(Statistical Analysis of the Social sciences) programme.
It was found that a move towards indigenisation has begun to
emerge. This model of welfare has been in direct contrast to the
traditional formal welfare system in South Africa Which
historically was based on the ideology of apartheid.
The major conclusions arising out of this study were that the
progressive social service organisations under study were
contributing towards the development of authentic social service
delivery by:
Incorporating social services into their programmes in
order to meet the unmet social welfare needs of people,
These unmet needs arose as a direct result of an inadequate
formal welfare system in South Africa.
Playing a major role in fulfilling peoples' unmet soclial
welfare needs by offering services which welte traditionally
not offered by most welfare organisations in South Africa.
Incorporating new methodologies in to their service delivery
as part of their commitment to make their services
accessible and accountable to consumers.
Being acutely conscious of the duality of their political and service objectives and delliberately striving to promote
both. This combination of political and service objectives
was carried out by including social development principles
into service delivery.
A general theme encapsulates the recommendations of this study.
This refers to incorporating the experiences of the progressive
social service movement into:
social policy making
education and training of social workers and,
into furthering the process of authentication and
indigenisation of social welfare in South Africa.
It is further recommended that the indigenisation experiences of
other countries should be studied in order to provide 'useful
insights in the planning of a more appropriate model of social
welfare in South Africa. === Andrew Chakane 2019
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