Profit and service quality in selected motor retailers for servicing of passenger vehicles.
In this research the link between a measure of profit and service quality was investigated. The service quality was measured through two models: SERVQUAL and SERVPERF. SERVQUAL measured the service quality through the expectations the interviewees had, of the service to come, and their perception...
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| Format: | Others |
| Language: | en |
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2011
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| Online Access: | http://hdl.handle.net/10539/10485 |