Measuring service quality in guesthouses in Kimberley through the use of the Servqual instrument
M. Tech. (Tourism and hospitality Management, Faculty of Human Sciences)|cVaal University of Technology === The growth of the tourism industry led to the development of various different types of tourism products. In order to remain competitive it is important that tourism products provide high-qual...
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| Format: | Others |
| Language: | en |
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2015
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| Online Access: | http://hdl.handle.net/10352/257 |