| Summary: | A dissertation submitted to the Faculty of Commerce, Administration and Law in fulfillment of the requirements for the Degree of Master of Administration in the Department of Political Science and Public Administration at the University of Zululand, South Africa, 2013. === The study used collective service delivery violence to appraise President Zuma in the opinions of the eThekwini-based trade union collective’s leadership. In justification of trade union choice for this purpose, credentials were tabled by portraying the crucial role trade union played in the political process and employment of collective action in South Africa, in pursuing important national issues and championing popular collective objectives like freedom. The trade union collective’s leadership selection was motivated by trade union collective’s historic leadership of collective action in South Africa, influence on the ANC and government. It was shown that collective service delivery violence became a national problem by giving statistical evidence of the proportions to which it grew, since it started as peaceful protests and turned violent in 2007. Collective action theory was employed to understand collective action in general, different types of collective action and to explain collective action phenomena in South Africa. Collective service delivery violence in particular was explained as social movement type of collective action. After reviewing service delivery legal framework and 2007 service delivery status quo, the study investigated perceptions of the eThekwini-based trade union collective’s leadership on collective service delivery violence, under the Zuma presidency. A qualitative method was used to determine trade union collective leadership’s awareness of collective service delivery violence and a quantitative method was used for data analysis. The study determined what the trade union collective’s leadership thought were the causes, consequences, solutions to collective delivery violence and the impact of collective service delivery violence on trade union collective leadership’s opinion of president Zuma, support and his performance.
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