Establishing a community of practice in the information technology departments of South African higher education institutions: developing information technology capacity in higher education’s ITIL programme 2007 - 2009
Magister Bibliothecologiae - MBibl === Communities of practice have been described as supportive environments where knowledge creation, knowledge sharing, learning and problem resolution takes place (Hildreth and Kimble, 2002; Wenger, 1998a; Zhang and Watts, 2008). The literature points to the use o...
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| Language: | en |
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2014
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| Online Access: | http://hdl.handle.net/11394/3181 |