Job satisfaction of call centre representatives
Magister Artium - MA === The aim of the study is to prove that a correlation exist between job satisfaction and the levels of absenteeism, turnover, performance and customer satisfaction. Data were collected using the Job Satisfaction Survey which is a self-administered questionaire to measure job s...
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| Language: | en |
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University of the Western Cape
2013
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| Online Access: | http://hdl.handle.net/11394/1532 |