Towards a conceptual framework for understanding the implementation of Internet-based self-service technology

Towards a conceptual framework for understanding the implementation of Internet-based self-service technology

In the past decade, there has been rampant growth in healthcare service delivery options, based on the Internet and related information and communication technology. As a result, there is a great deal of expectation among national governments, regulators, healthcare organisations, and other stakehol...

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Bibliographic Details
Main Author: Naidoo, Thavandren Ramsamy
Other Authors: Prof A C Leonard
Published: 2013
Subjects:
Actor-network theory
Implementation
Self-service technology
Ict
Internet
E-service
E-commerce
Structuration theory
Consumer-driven healthcare
UCTD
Online Access:http://hdl.handle.net/2263/24116
Naidoo, TR 2008, Towards a conceptual framework for understanding the implementation of Internet-based self-service technology, PhD thesis, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/24116 >
http://upetd.up.ac.za/thesis/available/etd-04242009-164436/

Internet

http://hdl.handle.net/2263/24116
Naidoo, TR 2008, Towards a conceptual framework for understanding the implementation of Internet-based self-service technology, PhD thesis, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/24116 >
http://upetd.up.ac.za/thesis/available/etd-04242009-164436/

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