Scoping and developing the potential for SAPS online service delivery

Scoping and developing the potential for SAPS online service delivery

This study gives guidelines to enhance online service delivery by the South African Police Service (SAPS by means of its website. It makes various recommendations to achieve this, following various investigations. The SAPS describes its primary goal as “service to the public”. This is in line with t...

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Bibliographic Details
Main Author: Sonderling, Nelly Elizabeth
Other Authors: Prof Dr T J D Bothma
Published: 2013
Subjects:
Saps website
Websites evaluation instrument
South african police service (saps)
Website evaluation framework
User needs
Website best practices
Service delivery
Police agency
Batho pele (people first)
E-government
Saps website audit
Expert evaluators
UCTD
Online Access:http://hdl.handle.net/2263/24041
Sonderling NE, 2003, Scoping and developing the potential for SAPS online service delivery, MSc dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/24041 >
http://upetd.up.ac.za/thesis/available/etd-04212005-153119/

Internet

http://hdl.handle.net/2263/24041
Sonderling NE, 2003, Scoping and developing the potential for SAPS online service delivery, MSc dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/24041 >
http://upetd.up.ac.za/thesis/available/etd-04212005-153119/

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