The evaluation of emotional intelligence competencies from the customers perspective
The main purpose of this research study was to determine, which emotional intelligence competencies are important from the customers perspective. Sales representatives need to build strong relationships in order to maintain long-term business relationships. Customer satisfaction relates to a custome...
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2013
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| Online Access: | http://hdl.handle.net/2263/23235 Radmanovic, M 2008, The evaluation of emotional intelligence competencies from the customers perspective, MBA dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/23235 > http://upetd.up.ac.za/thesis/available/etd-03162010-130454/ |
Internet
http://hdl.handle.net/2263/23235Radmanovic, M 2008, The evaluation of emotional intelligence competencies from the customers perspective, MBA dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/23235 >
http://upetd.up.ac.za/thesis/available/etd-03162010-130454/