Guidelines for a training and development programme for managers at the Haven Right Shelter welfare organisation

• Main Author: Kamfer, Anne Ruth
• Other Authors: Carolus, Zenobia Enid
• Format: Others
• Language: en
• Published: 2009
• Subjects: Interpersonal relationships; Skill; Management competencies; Management style; Attitudes; Beliefs; Knowledge; Human resource management; Labour legislation; Outcomes-based education training and development; 362.10680968; Personnel management > South Africa; Organizational behavior > South Africa; Public welfare > South Africa; Public welfare administration; Social work administration; Nonprofit organizations > South Africa > Management; Nonprofit organizations > South Africa > Personnel management
• Online Access: http://hdl.handle.net/10500/2110

The growth and expansion of the Haven Night Shelter Welfare Organisation has been accompanied by a pattern of emotional and negative dismissals and resignations of senior managerial personnel. The research project explores how the management capacity of the managers could be enhanced through training, development and maintenance functions of human resource management. The literature study focused on reviewing outcomes-based education, training and development methodology. The empirical study involved examining the biographical information of the research participants. It also sought to explore the organisational culture by identifying managerial competencies of skills, interpersonal relationships, management style, attitudes and beliefs. Investigating the knowledge base of participants, included exploring human resource management practices, training and development legislation and labour relations. The conclusions and recommendations are based on the findings of the survey as completed by the participants. The guidelines for a training programme include outcomes-based learning principles to raise morale, skill and knowledge. === Social work === M. Diac. (Social Work)