The effect of the application of "E"-communication on commercial banking in Zimbabwe

• Main Author: Kashora, Trust
• Other Authors: Van der Poll, H. M. (Mrs.)
• Format: Others
• Language: en
• Published: 2009
• Subjects: 'E'-communication; E-security; E-commerce; Virtual organisation; Business process reengineering; 332.1096891; Banks and banking > Zimbabwe; Banks and banking > Effect of computer networks on > Zimbabwe; Computer networks > Zimbabwe; Electronic commerce > Zimbabwe; Reengineering (Management) > Zimbabwe
• Online Access: http://hdl.handle.net/10500/1461

This study investigates to what extent "e"-communication is used successfully by Zimbabwean commercial banks. The study was done using the literature survey method and the questionnaire. The closed and open-ended questionnaires used for gathering data were administered personally by the researcher leading to 99% return rate of questionnaires. The major conclusions from this study are that "e"-communication is widely adopted by the commercial banks in Zimbabwe, examples being the use of email, statement enquiries or bill payment services. Recommendations drawn from this research are that commercial banks' top management should be committed to the establishment of more effective information systems programmes and invest substantially more in Information Technology to meet the demanding needs and expectations of customers. The study could be replicated in other sectors of business in order to strengthen the reliability and validity of the results revealed here. === Financial Accounting === M. Com. (Accounting)