| Summary: | Housing delivery has been in a state of crisis long before the realisation of democracy in South Africa and still remains a point of contention for the poor. Issues of service delivery, particularly housing delivery, have consistently made newspaper headlines in post-apartheid South Africa. Between 2004 and 2012, service delivery protests increased from 34% in 2005 to 173% in 2012. The City Press, a weekly newspaper, focused on the coverage of issues of development in South Africa, emerging as an important voice in reporting on citizen action related to service delivery in the country during this time. Therefore, the principal objective of this study was to investigate the City Press representation of citizen action on housing delivery in South Africa between 2005 and 2015.
With a view to providing insight into the role of the media in development, this study employed qualitative research methodology. Qualitative content analysis was utilised in studying the City Press editorials and the City Press individual journalist’ opinion pieces and the newspaper news reports. In addition, past and present City Press journalists identified with reporting on developmental issues were interviewed. The development communication theory was explored as an appropriate theoretical framework for this study,
The investigation of the City Press representation of citizen action on housing delivery found that there were several complex issues and processes that negatively impacted the process of housing delivery during the second decade of South African democracy, including a scourge of corruption driven by inefficiencies administration of the housing delivery process. In that respect the study revealed that housing delivery has been hindered by many aspects, resulting in tensions and a strained relationship between the government and the poor citizens of South Africa. Furthermore, the study established that the City Press individual journalists played a significant role in the representation of citizen action through portraying housing delivery protests at key moments when these happened. === Communication Science === D. Litt. et Phil. (Communication)
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