Development and validation of an integrated model for evaluating e-service quality, usability and user experience (e-SQUUX) of Web-based applications in the context of a University web portal

Development and validation of an integrated model for evaluating e-service quality, usability and user experience (e-SQUUX) of Web-based applications in the context of a University web portal

Text in English === Developments in Internet technology and pervasive computing over the past two and half decades have resulted in a variety of Web-based applications (WBAs) that provide products and services to online users or customers. The Internet is used not only to transfer information via th...

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Bibliographic Details
Main Author: Ssemugabi, Samuel
Other Authors: De Villiers, Mary Ruth
Format: Others
Language:en
Published: 2019
Subjects:
E-service quality
Usability
User experience
Evaluation model
Integrated model
Exploratory factor analysis
Partial least square – structural equation modelling
(PLS-SEM)
Mixed methods research
Exploratory sequential design
Quantitative study
Qualitative study
Validation
Web-based applications
University web portal
Web portals
Web applications
User-centered system design
Online Access:http://hdl.handle.net/10500/26005

Internet

http://hdl.handle.net/10500/26005

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