Factors supporting the learning of retail banking information and communication technology systems : a western Kenyan region perspective

Factors supporting the learning of retail banking information and communication technology systems : a western Kenyan region perspective

This study identified and empirically investigated individual employee, organisational and information and communication technology (ICT) systems factors to determine the extent to which these factors support employees’ learning of the adopted retail banking ICT systems before undergoing training. Q...

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Bibliographic Details
Main Author: Okong'o, Brender Adhiambo
Other Authors: Bushney, Melanie
Format: Others
Language:en
Published: 2018
Subjects:
Customer care consultants
Factors
Learning
Line managers
Retail banking information and communications technology (ICT) systems
Tellers and training
332.10285
Banks and banking > Customer services > Kenya
Bank employees > Kenya
Banks and banking > Information technology > Kenya
Bank tellers > Training of > Kenya
Online Access:Okong'o, Brender Adhiambo (2018) Factors supporting the learning of retail banking information and communication technology systems : a western Kenyan region perspective, University of South Africa, Pretoria, <http://hdl.handle.net/10500/24841>
http://hdl.handle.net/10500/24841

Internet

Okong'o, Brender Adhiambo (2018) Factors supporting the learning of retail banking information and communication technology systems : a western Kenyan region perspective, University of South Africa, Pretoria, <http://hdl.handle.net/10500/24841>
http://hdl.handle.net/10500/24841

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