Employees' perceptions of the assessment/evaluation of customer service at the Telkom Call Centre.
Call Centres employ frontline staff commonly known as service consultants who interact with customers within the service oganisation.In order for organizations to ensure that they derive satisfaction from interactions with frontline employees as part of their main objectives, they make use of a huma...
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| Language: | en |
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2012
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| Online Access: | http://hdl.handle.net/10413/5403 |