Measuring perception on received service levels to improve client retention.
The field of Logistics Management increasingly becomes a more critical field of activity in almost every industry. Diminishing margins, rising costs and every increasing client expectations demand a strong focus on client retention in order to reap the full benefits from efficient client-supplier re...
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| Language: | en |
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2011
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| Online Access: | http://hdl.handle.net/10413/4590 |