| Summary: | The effects of job satisfaction on work outcomes have been of interest to social scientists for decades. Investigations have been made into the antecedents and consequences of job satisfaction. Although many researchers have sought to confirm that a satisfied worker is a productive worker, the reliable correlation between the two variables could not be established. Nevertheless, interest in this field continued because some scholars believed that the key element in the quality of work life of an employee is his satisfaction with his job. It therefore follows from this premise that improving job satisfaction has humanitarian value. The present study examined the job satisfaction of petrol attendants, with an objective of measuring their general job satisfaction level and ultimately identifying those factors needing attention. Subjects for the study were 170 petrol attendants drawn from seventeen service stations in Durban. The convenience sample was used to collect data based on the approval obtained to conduct such a study at different service stations. Minnesota Satisfaction Questionnaire was used to collect data which was analysed using both descriptive and inferential statistics such as frequencies and percentages, one way analyses of variance (ANOVA) and the least squares difference test. Each of the four hypotheses postulated was tested at 0.05 level of significance and the results showed job satisfaction to exist among petrol attendants only in neutrality. The interpretation of the general job satisfaction results was that petrol attendants are not job involved. Recommendations to improve those factors contributing to the petrol attendants' dissatisfaction were therefore made. === Thesis (MBA)-University of KwaZulu-Natal, 2006.
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