A case study of total quality management in a manufacturing and construction firm
M. Eng. (Engineering Management) === Total Quality Management (TQM) is a managerial approach that views quality to be a result of integrating all organisational activities e.g. engineering, manufacturing, marketing and administration work. It aims broadly at maintaining and improving quality standar...
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2009
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| Online Access: | http://hdl.handle.net/10210/2974 |