Investigating the factors that influence client satisfaction: case study, Barat Carbide
M.B.A. === Throughout the world companies are restructuring there processes. Companies are trying to provide a better service to the customers with the same cost or alternatively at a lower cost. The service-profit chain is an equation that establishes the relationship between corporate policies, em...
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2009
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| Online Access: | http://hdl.handle.net/10210/2462 |