Determining the level and extent of information technology outsourcing services in the South African higher education environment

• Main Author: Pengilly, William Richard
• Published: 2009
• Subjects: Higher education; Computer network resources; Contracting out
• Online Access: http://hdl.handle.net/10210/2392

M.B.A. === The South African public Higher Education environment has been going through changes during the past five years. Thirty six institutions have been merged and consolidated into twenty three institutions. There is considerable financial pressure on these institutions, and this have an impact on the provision and maintenance of a world class technology environment. This study examines the extent of outsourcing in the public Higher Education environment in South Africa, and determines if the environment is unique. It also looks at the aspect of improving service delivery through outsourcing or co-sourcing. The research was conducted by means of a survey, consisting of two parts, sent to all twenty three institutions. A 70% response was received on the questionnaire. The research survey determined the technology environment, the attitude towards, and the extent of outsourcing within the environment, as provided by the Chief Information Officers / Information Technology directors. The findings indicate that there is an element of uniqueness within the higher education environment, and that the institutions face challenges, specifically with relation to skill shortages. Furthermore, it finds that there are areas where co-sourcing can provide a benefit and assist in alleviating the challenges. The study also identifies various areas of further study.