The ISO 9001: 2008 standard's contribution towards the delivery of mail at the South African Post Office

The ISO 9001: 2008 standard's contribution towards the delivery of mail at the South African Post Office

M.Tech. === The South African Post Office or SAPO is the national postal service of South Africa and is owned by South African government. It employs 17000 people and operates more than 2400 postal outlets throughout the country. The history of SAPO can be tracked back to over 500 years. In 1994 Sou...

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Bibliographic Details
Main Author: Nthite, Lesego
Published: 2012
Subjects:
South African Post Office
Total quality management
ISO 9000 standard (9001:2008)
Quality assurance
Postal service standards
Online Access:http://hdl.handle.net/10210/8113

Internet

http://hdl.handle.net/10210/8113

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