| Summary: | M.Ing. === Companies are seeking innovative ways of enhancing their competitiveness in their markets. Currently, one of the ways used to improve competitiveness by companies in a process environment is to implement an Enterprise Resource Planning system. An Enterprise Resource Planning system is a software system that automates and integrates data and information captured in an organisation. An analysis of the impact of implementing a maintenance management system depends on a number of factors that may include capabilities of chosen system, effective application and ownership of the system by those who use it. Central to implementation of a maintenance system is the maintenance philosophy adopted by an organisation, information system in place, availability of skilled maintenance personnel and execution of developed maintenance program. The implementation process itself also has a bearing on acceptance of the system by those who are supposed to use it. A review of literature on these important factors and on development of an Enterprise Resource Planning system was conducted to show influence each factor has in making maintenance activities effective. To determine the impact of implementing an Enterprise Resource Planning system in a process environment a case study on a company that has recently implemented such a system was conducted. From this case study recommendations on a number of issues were made.
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