Investigation of the factors that affect the service quality delivery implementation, benchmarking Translux and Greyhound using the Servqual model

Investigation of the factors that affect the service quality delivery implementation, benchmarking Translux and Greyhound using the Servqual model

M.B.A. === The aim of this study is to investigate the factors that affect the service quality delivery implementation, benchmarking Translux and Greyhound, using the SERVQUAL model. 4 1.3 Objectives The study has the following objectives: 1.3.1 to determine the different customer-orientated approac...

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Bibliographic Details
Main Author: Motaung, Leteba Daniel
Published: 2012
Subjects:
Buses - South Africa - Case studies
Urban transportation - Quality control
Online Access:http://hdl.handle.net/10210/6207

Internet

http://hdl.handle.net/10210/6207

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