| Summary: | M.Ed. === The purpose of this literature study was to identify guidelines for the design of a media supported distance training programme for Telkom personnel. The board of Telkom SA decided to add media supported distance training to their existing contact training method to help fulfil their training needs. Existing training officers in the service of Telkom SA will be used to train employees by using media support in distance training programmes. It was found that training officers do not have the necessary guidelines to train as successfully as they do in the usual class situation. With respect to media support in distance training programmes, the following aspects should be planned together, so that effective training and learning can take place: initiation; planning and preparation; presentation of the programme; and student evaluation. After having researched the above aspects, the following guidelines were proposed to provide Telkom training officers with the necessary training skills for media supported distance training programmes: determining training needs; programme planning with respect to the lesson phases as in contact training; curriculum design for study content; reduction of study content; selection of media; planning and determining interaction during presentation; planning, determining and preparation of an evaluation strategy; and monitoring students during the training and learning process. In order to train as successfully as in contact training, training officers should adapt to a media supported distance training programme. Using the abovementioned guidelines, existing Telkom training officers can develop their skills for media supported distance training programmes.
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