Management of change in information services

• Published: 2009
• Subjects: Information services management; Organizational change
• Online Access: http://hdl.handle.net/10210/1858

M.Inf. === As an instrument of society, information services have always been influenced by changes in the host environment. This being the case, information services are compelled to change, posing the challenge to managers who have to see to it that the challenges are properly dealt with. The strategies and techniques for managing change in academic information services have been explored thus providing guidance for managers in this regard. This was done by using an extensive literature survey. The empirical survey investigated the extent to which change is being managed in academic information services in South Africa, which was done by using pre-structured questionnaires. The study also provides recommendations on how information services can successfully manage change in order to survive in a competitive environment. Lastly, the areas for future investigation on this subject have been outlined.