Evaluating implementation of the integrated development plan towards service delivery in a local municipality

• Main Author: Mokalane, Boitumelo Justice
• Published: 2014
• Subjects: Local government - South Africa; Shared services (Management); Municipal services
• Online Access: http://hdl.handle.net/10210/11266

M.Com. (Business Management) === It has been evidenced through the strategic management theory and literature perused in this study, that transformation of strategies and plans into actual results could only happen through efficient and effective implementation. Any efforts to translate strategy into action that are not guided by the principles of strategy implementation theory have often proven futile or insufficient, thus failure to achieve strategic objectives became the default result for many organisations. Continuous evaluation of this critical implementation phase of the strategic management process enables identification of challenges that cause inefficiency and ineffectiveness and lays a foundation to resolve and improve these identified hiccups. Because of the ever-changing environments within which organisations operate, new challenges are confronted, hence the need for continuous study to identify these challenges and seek solutions to improve the process of implementation of plans and strategies. This study therefore evaluates the implementation process of the Integrated Development Plan as a strategy towards attainment of goals in a local municipality. Recommendations based on strategy implementation theory and literature, are made to deal with identified challenges.